Specialist network engineering, delivered alongside your team.

SD-WAN design and troubleshooting

SD-WAN deployments on the platform you already run, from first design through the problem sites that keep coming back.

• Edge design and deployment, including high availability
• Business policies and link steering for voice, video, and critical apps
• Troubleshooting brownouts, path flaps, and overlay versus underlay issues
• Carrier circuit triage with evidence your provider can’t argue with

Firewalls and virtual private networks

Firewall work done carefully, with a rollback plan.

• Policy review and cleanup
• Site-to-site and remote-access virtual private networks
• High-availability pairs and firmware upgrades
• Segmentation for guest, smart-device, voice, and back-office networks

Switching

Campus and closet switching that is consistent and documented, whatever the brand.

• Network segmentation and spanning-tree design
• Link aggregation, uplinks, and Power over Ethernet planning
• Configuration standards and switch software upgrades
• Switch refreshes planned around your schedule

Quality of service and performance troubleshooting

For the problems that monitoring graphs say don’t exist.

• Microbursts and output discards
• End-to-end quality of service and traffic prioritization for voice and video
• Packet captures and interface counters, read by someone who knows what to look for
• Clear write-ups of root cause and fix

Enterprise voice and unified communications

Voice over IP and unified communications from the network up.

• Phone providers and other hosted voice platforms
• Call-quality capture and analysis
• One-way audio, choppy calls, and dropped-call investigations
• Network readiness for voice migrations

Life safety and mass notification

Emergency notification is a passion of ours, and it only works when the network and phone system underneath it do. Peter has hands-on Singlewire InformaCast experience since 2009, focused on design, deployment, and support.

• Cloud and on-premises InformaCast design, deployment, and support
• Emergency mass notification to computer desktops, mobile devices, desk phones, and collaboration tools
• Network speakers, paging gateways, and overhead paging with live or recorded broadcasts
• 911 call alerting that tells staff who called and where the caller is
• Panic and duress buttons, including the InformaCast mobile app
• Visitor Aware visitor management and screening
• Door access and lockdown integration, plus camera tie-ins
• Fire panel and severe-weather alert feeds
• Integration with your phone system and network, including multicast routing and voice network design
• Scheduled testing, message templates, and documentation your staff can follow under pressure

Network monitoring and alerting

Visibility your team can live with.

• Network monitoring and alerting in your existing tools
• Centralized log management
• Service and site availability checks
• Alert routing tuned so pages mean something

Remote management, virtualization, and backup

Supporting systems that keep everything else running.

• Your existing monitoring and remote-management tools: setup, scripting, patching, and alerting
• Virtualization hosts, upgrades, and troubleshooting
• Backup design and restore testing

Tier 3 escalation support

When your team has run out of ideas, you get a senior engineer who will dig in until it is fixed, then explain what happened.

• Direct engineer-to-engineer escalation
• Remote first, on site when it is needed
• Root-cause notes for your records
• After-hours and maintenance-window support