Network engineering and Tier 3 support for in-house IT teams
Another senior engineer on your team, when you need one.
YOUR IT Facilitator is a specialist managed services and network engineering firm for organizations that already have an IT department. We work alongside your staff on the hard problems, the big projects, and the after-hours calls, then hand the documentation back to your team.
We augment internal IT. We don’t replace it.
Your team knows your users, your systems, and your environment. What most teams don’t have is time, or a network specialist on staff for the problems that only show up once a year. That’s where we come in.
May be a good fit if:
- Your organization has IT staff, even a small team, and wants a senior escalation point
- Network, firewall, SD-WAN, or voice projects need specialist hands
- After-hours or weekend coverage is needed without hiring for it
- The work should be documented and handed back so your team owns it
Not likely a good fit if:
- Your organization has no IT staff and needs a full outsourced help desk
- The goal is to replace the IT department
What we do
Deep, hands-on work in the parts of the stack where internal teams most often need backup. We work in the tools you already own.
SD-WAN
SD-WAN design, deployment, and troubleshooting: link steering, business policies, brownouts, and the sites that never quite behave.
Firewalls and virtual private networks
Firewall policy cleanup, site-to-site and remote-access virtual private networks, high-availability pairs, and firmware upgrades done carefully.
Switching and quality of service
Switch configuration, network segmentation, and performance problems like microbursts and output discards that hide from basic monitoring.
Voice and unified communications
Enterprise voice over IP across hosted phone providers. Call-quality capture so one-way audio and dropped calls stop being a mystery.
Life safety and mass notification
Hands-on Singlewire InformaCast experience since 2009: mass notification, paging, panic buttons, 911 call alerting, and Visitor Aware visitor screening, built on a network and phone system that will deliver the message when it counts.
Monitoring and alerting
Network monitoring, log management, and service checks set up in your existing tools so the right person hears about the right problem, and nobody gets paged for noise.
Tier 3 escalation
When your team is stuck, you get a senior engineer, not a ticket queue.
How we work with your IT team
Escalation support
Your staff stay the first line. When something is beyond their time or experience, they bring us in directly, engineer to engineer.
Projects
Firewall replacements, SD-WAN rollouts, switch refreshes, voice migrations. Scoped up front, planned with your team, scheduled around your operations.
After-hours coverage
Maintenance windows, overnight cutovers, and backup on-call so your staff can actually take a weekend off.
Documentation handed back
Configurations, diagrams, and plain-language notes on what we changed and why. Your team owns the environment when we’re done, not us.
Who we serve
Organizations where the network has to stay up and the IT team is already stretched.
Healthcare
Hospitals and clinics running around the clock.
Colleges and universities
Multi-campus networks, residence halls, research, and the teams that keep them running.
K through 12 school districts
School districts with many sites and short project windows.
Tribal gaming and casinos
Casinos, hotels, and resort properties that never close.
Local government
Cities, counties, and special districts.
Got a problem your team has been chasing for weeks?
Microbursts, one-way audio, a tunnel that drops every afternoon, a firewall nobody wants to touch. Send us the details and an engineer will get back to you.